The service department at Jaguar Land Rover is absolutely the best around. I took my car in to have the battery replaced and I was concerned, because of my work schedule, that I would not be able to get a loaner vehicle. Ben took into account my work hours and made sure there was a vehicle ready for me when I arrived. He knew it was difficult for me to talk on the phone during the day, so he kept me posted with text messages about the status of my car. No one tried to pressure me in to getting additional services while my car was there, which I really appreciated. When I went to pick up my car, it had been washed inside and out and looked great. This was the least painful experience I have ever had with any dealership service department. Ben could not have been more accommodating and even the ladies who checked me out were sweet and easy to work with. I will never go anywhere else.
I'm a sales guy myself, so I really appreciated the level of service and the attention to detail that Robin and the team displayed. I've had a couple of small things I wanted addressed on the vehicle (new LR2) and each time I brought it in they washed and detailed it for me. 3 times I've been in, 3 times they've detailed the vehicle it, 3 times it's poured down rain the next day. That's the only complain I have.A+ service with A++ folks.
We recently purchased a Range Rover Sport from this dealer. Season (sales) made the sales process comfortable, was knowledgable, and put together a wonderful mixture of humor/candor while maintaining professionalism.Damon (manager) helped us out when the vehicle delivery was delayed, and at every step of the way met or exceeded our expectations.Overall the experience was wonderful, and on par with Mercedes which I've considered the gold standard within the luxury brands.
We have NEVER had this kind of experience buying a car. In the past shopping for a car was a nightmare and an all day affair if not weeks to close a deal. However, Craig Bushon changed all of that with our resent visit to Jaguar Land Rover Austin.We just stopped buy to test drive the new Land Rover Evoque. Craig had a car pulled around in no time and we set out for our test drive. He reviewed all the bells & whistle and outstanding features about the Evoque. We felt very welcomed, not rush even though it was a few hours before closing time on Valentines Day. The car we selected was one on the showroom floor which they had no problem pulling out and getting ready for us to drive out the door within just a few hours. Hands down the best car buying experience we've ever had. Looking forward to a lasting relationship and becoming apart of the tribe.
I bought my used Lexus from this dealership last week. My sales person, Robin Reed was excellent. With Robin, I did not have to deal with the back and forth sales non-sense. I told Robin my parameters for a purchase and he did his best to meet them.He was quick to reply to my questions and made sure all of my paperwork was ready when I came by the dealership to take delivery of my vehicle. I would highly recommend Robin to anyone looking to do business with this dealership.On another note, their finance rep was less than stellar. Although I spent a whole 10 minutes in his office, it seemed he was too above me to give me the time of day. I financed through my credit union at a great rate, but he did not even make an effort to find better terms.
This place has really stepped up their game. I first bought a car around 2006 from Dallas and brought it here. Three cars later and ever year seems to have gotten better from a warranty and service standpoint. They don't treat you like a douch they treat you like you want to be treated: right. JT and Anthony are great they always land me a loaner fast and today switched me from a rental to one of their nice cars. Keep up the good work I am buying a 2016 when they arrive.
Best Car Buying Experience
As you can see, I have not written many reviews but after working with Season Dionne, I want to let everyone know that she is awesome! I recently purchased a certified 2013 Range Rover Sport and it was the best car buying experience that I have had so far. Season is very respectful of your time, knows her product, LISTENS to what is important to you and covers all of the details without being pushy or overly aggressive. She has had great follow-up and even responded to one of my texts on her day off. I manage a large sales team and she is someone who definitely adds value and created a great experience for me. THANK YOU SEASON!
I purchased a Range Rover Sport last year in Frisco and have been using Land Rover Austin ever since to service my vehicle. I was lucky enough to have two great service advisors help me navigate my way through the warranty and repairs I've had done. Both Chris and Matt went out of their way to be helpful and accommodating of my requests.For some items like brakes, this may not be the best bang for your buck, but for almost everything else Land Rover provides the best service for their vehicles. There are a few other places in town to get a Range Rover serviced but so far these guys have proved themselves worth of my trust and have done an amazing job. They always do their best to get to the bottom of any issues I'm having, and go to bat for me with the warranty company on a seat problem I had, and also with my wheel warranty despite them both being difficult and demanding. If you don't already have a service advisor I highly recommend Matt as he always answers emails, returns phone calls, and has a professional attitude you can count on. So far this is the best experience I've had with a dealership and I hope it continues for as long as I have my vehicle.
I purchased an Evoque from here and knew I was in for quite a ride. The only thing I didn't know, was the type of ride I was in for, but the folks over at Jaguar Land Rover Austin have only made it enjoyable. Ben Vineyard has made my life incredibly easier and has put up with my many requests and the plethora of kinks that a first year model typically has. I can honestly say that I feel 100% confident that not only my car will by taken care of to the best degree, but more importantly, I know that I will be taken care of. I can not fully express my gratitude, but I am incredibly thankful for how they have treated me and dealt with my many problems and freak out moments.
I just recently purchased a new Jag from Aus Jag. The car is awesome (XF Sport). I was very pleased with the whole buying process . . .very professional and efficient. i recently had the service dept apply some tint to my windows. The service dept is top notch. They have an attendant greet you when you arrive. My service consultant (Matt) was extremely professional and helpful. 5/5 stars. Thanks for the great service Matt.