Thank you, LR Austin
I can't tell you how much I appreciate the service department and service manager. After a rocky start, they took time to show me it wasn't them, it really was me. You have no idea of how resistant I was to that notion. After multiple visits and discussions, I had to agree. Sometimes I think we are too quick to point a finger at the wrong person, deciding to kill the messenger instead. After all, who wants to hear about an expensive repair "I" deem unfair? They treated me well and were courteous, even after I was not.